Frequently Asked Questions
Everything you need to know about our handcrafted musical treasures.
How long will it take to receive my ocarina?
Standard shipping within the United States typically takes 3-5 business days. International orders can take between 10-21 business days depending on your local customs processing times.
Are your ocarinas professionally tuned?
Yes, every Songbird Ocarina is handcrafted and meticulously tuned to ensure concert-grade pitch accuracy, making them suitable for both beginners and professional musicians.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your instrument, you can return it in its original condition for a full refund, excluding shipping costs.
Do you offer tutorials for beginners?
Absolutely. Most of our ocarinas include a starter fingering chart, and we provide a variety of songbooks and online video tutorials to help you start playing immediately.
What materials are used in your products?
Our instruments are crafted from high-quality kiln-fired ceramic, durable plastics for our travel models, and unique sustainably sourced woods for our premium collections.
Can I track my order once it has shipped?
Yes, as soon as your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress.