Returns & Exchanges

At Songbird Ocarina, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn merchandise.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and securely package your items.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location, ensuring all original tags are attached and the garment is in its original condition.

• 4.
  Receive Your Refund

  After our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.